Thursday, March 20, 2008

Overdo Something Good = Bad

Everything has good and bad. Although i'm not a Taoist, but i think what they believe in is true. You know the Taoism Yin-Yang thing?


Organizations these days strive to have competitive edge over one another. The most common way they do is customer service. Customers want good service, but beware of its pitfall if you overemphasize it.

I have this organization who calls me almost every single week to check if i'm doing okay. Sometimes few times a week. I know customer service is very important to them, but not to a point where i'm so fed up and frustrated at their random calls!

Customers want organizations to be reached whenever they want. But customers don't want organizations to bug them every single week. Therefore, what people think is good, like customer service, can turn out to be a bad thing if proper research or planning are not done properly.

I was so fed up and angry until i didn't want to pick up their calls anymore!! And was gonna beat the crap out of him if i see that guy again!


p/s: feel like scolding them and ask them to get away from me!! (Not wanting to use inappropriate words...LoL)

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